Refund and Returns

Refund

 

We will issue a refund or re-shipment if:

• You did not receive your order within the stipulated time frame listed on our shipping page (not including 2-5-day processing days.)
• Your item was never delivered or got damaged during the delivery process

We will not issue a refund if:

• Your order is delayed due to factors beyond our control eg. natural disaster resulting in longer shipping time.
• Wrong address
• Address misspelled or incorrectly abbreviated

Returns

We accept returns if:

• A request is made within 30 days after delivery
• You received the wrong item
• You are not totally satisfied with your purchase 
• Parts of your order is missing
• Send us an email using our contact us form and we reach out to you very quickly 
• Please  forgive  us that we are unable to bear the return cost other than our negligence but we do provide free to you       
•                                                                    We will not accept a return if:

• A request is made after 30 days after delivery
• The original packaging in damage or missing
• The hair was already installed (you may qualify for our WEAR ASSURANCE)

See our Customer Assurance page for details.